Frequently Asked Questions

Do you offer delivery ?

Yes, we offer delivery, setup and pick up at an extra charge. 

We deliver to Western and South Western Sydney only. 

How much is your delivery fee?

The delivery and/or setup fee is dependant on a number of factors such as distance of travel from our base location, access to venue/ stairs, late bump out’s etc.

Please contact us or submit a quote with the date, times and location of your event to receive the delivery and/or setup fee.

Is pick up available?

No, unfortunately there is no option to pick up items. 

All of our items are delivery items only.  

What time will my props be delivered?

Delivery & pickup times are based on the start and finish times of your event. We will work with you to find the best time that suits you, the venue and our schedules.

We will provide you with a 30-60 minute window for delivery and pickup times. 

When should I expect a response to my enquiry or email?

We aim to respond to all of our messages and enquiries as quickly as possible and our set administration days are Monday to Wednesday. 

 

Do you have a minimum hire amount?

We have a $200 minimum prop hire amount for all bookings. 

Delivery and bond fees are in addition to the minimum hire amount. 

 

How do I secure my booking?

To secure your booking, a 20% deposit must be paid within four (4) days of final quote. If deposit is not paid within four (4) days, the availability of the props may not be guaranteed. 

By paying the deposit, you accept and agree to our terms and conditions. 

When is final payment due?

The final balance must be paid in full upon delivery of props and prior to the setup being complete.

If the hirer will not be present on delivery, full payment must be made prior to delivery. 

Is a bond payable for all props?

Yes, there is a minimum of $150 bond for all prop hire. The actual bond amount may vary and will be advised when you secure your booking.

The bond can be paid in cash upon delivery and will be refunded in cash on pick up of items. 

Bonds are fully refundable on return of items in original condition minus fair wear and tear. Any damage or breakages to props will forfeit the bond to Glamorous Props.

How do I know my booking is confirmed?

Your booking is confirmed once you have paid the requested deposit. Glamorous Props will confirm that your payment has been received and your event is booked in.

Glamorous Props will send a confirmation message to all clients who have a booking, by the Wednesday prior to the event date. If you have not received a message and believe you have a booking, please get in contact with us as soon as possible.

It is the responsibility of the hirer to confirm all details listed in the confirmation message are correct for the delivery. 

Do I have to clean the props before returning them?

Yes, we kindly ask that all props be cleaned prior to them being returned to us.

A minimum cleaning fee of $10 per item will be charged if items are returned to us dirty and not in the same condition upon hire. 

Can I cancel or change my booking?

All cancellations within 8 weeks of the event will forfeit the 20% deposit.

If the event is cancelled after you have made full payment, your payment will be held as a credit to use within 12 months. Full payment is non-refundable.

If you need to change the date of your event, please let us know as soon as possible. We will try to accomodate the new date, however this may be dependent on availability. Any deposit paid will be carried forward to the
new event date. 

What happens if I need to cancel my event due to Covid Restrictions?

Your deposit or payment will be held as a credit to be used for a future event. This credit is valid for a 12 month period from the date of cancellation.  

Are your props cleaned prior to each event?

Yes, we have strict measures in place to make sure our props are cleaned and disinfected prior to each hire. 

We regularly maintain the quality of our props to ensure they are in the best condition and presentation for each hire. 

Are you insured?

Yes, we have Public Liability Insurance. Please contact us if our certificate of currency is required. 

More questions?

Please contact us, we’re here to help.