Frequently Asked Questions

Do you offer delivery ?

Yes, we offer delivery, setup and pick up at an extra charge. 

How much is your delivery fee?

The delivery fee is dependant on distance of travel from our base located in South Western Sydney.

Please contact us or submit a quote with the date, times and location of your event to receive the delivery and/or setup fee.

Is pick up available?

Yes, pick up is available for smaller items, such as cake stands and plinths.

Pick up is not available for larger items, such as backdrops. 

Pickup is from our South Western Sydney location. 

What time will my props be delivered?

Delivery & pickup times are based on the start and finish times of your event. We will work with you to find the best time that suits you, the venue and our schedules.

We will provide you with a 30-60 minute window for delivery and pickup times. 

Do you have a minimum hire amount?

You can hire anything as small as a cake stand or plinth to a full setup. We have a $200 minimum order for items to be delivered. There is no minimum order amount for the items which can be picked up. 

How do I secure my booking?

To secure your booking, a 20% deposit must be paid within four (4) days of final quote. If deposit is not paid within four (4) days, the availability of the props may not be guaranteed. 

By paying the deposit, you accept our terms and conditions. 

When is final payment due?

The final balance must be paid in full either: 

– upon pickup of props from our South Western Sydney location
-upon delivery of props, prior to the setup being complete. If the hirer will not be present on delivery, full payment must be made prior to delivery. 

Is a bond payable for all props?

Yes, there is a minimum of $100 bond for all prop hire. The actual bond amount will be advised when you secure your booking. The bond can be paid in cash upon pick up or delivery. 

Bonds are fully refundable on return of items in original condition minus fair wear and tear.

Do I have to clean the props before returning them?

Yes, we kindly ask that all props be cleaned prior to them being returned to us.

A minimum cleaning fee of $10 per item will be charged if items are returned to us dirty and not in the same condition upon hire. 

Can I cancel or change my booking?

All cancellations within 4 weeks of the event will forfeit the 20% deposit.

If the event is cancelled after you have made full payment, you will forfeit 50% of the total booking amount. 

If you need to change the date of your event, please let us know as soon as possible. We will try to accomodate the new date, however this may be dependent on availability. Any deposit paid will be carried forward to the
new event date. 

What happens if I need to cancel my event due to Covid Restrictions?

Your deposit will be held as a credit to be used for a future event. This credit is valid for a 24 month period from the date of cancellation.  

Are your props cleaned prior to each event?

Yes, we have strict measures in place to make sure our props are cleaned and disinfected prior to each hire. 

We regularly maintain the quality of our props to ensure they are in the best condition and presentation for each hire. 

Are you insured?

Yes, we have Public Liability Insurance. Please contact us if a copy of our certificate of currency is required. 

More questions?

Please contact us, we’re here to help.

Contact us